All orders are typically dispatched within 1-4 business days, this excludes preorders. Once your order is shipped you will receive a email update with your tracking number.  

If 4 business days have passed and you have not received an email, please contact hello@venem1-0.com for assistance. 

PLEASE BE ADVISED ALL ORDERS PURCHASED ON OR AFTER THE 24.12.2020 WILL NOT BE PROCESSED UNTIL THE 05.01.2021.BOTH OUR WAREHOUSE AND OFFICE WILL BE CLOSED DURING THIS PERIOD.

PLEASE BE ADVISED ALL ORDERS PURCHASED ON OR AFTER THE 24.12.2020 WILL NOT BE PROCESSED UNTIL THE 05.01.2021.BOTH OUR WAREHOUSE AND OFFICE WILL BE CLOSED DURING THIS PERIOD.

Orders shipped using the standard Australian Post shipping service will arrive within 3-10 business days once dispatched. Orders shipped using the express Australia Post shipping service will arrive within 1-3 business days once dispatched.

If you order does not arrive within this time frame, please contact Australia Post or DHL before contacting the Venem 1.0 team. For more information, please refer to our shipping page.

We sure do! We love our Venem 1.0 angels. Please refer to our shipping page for more information.

Please place your order carefully as we are unable to make changes once your order has been placed. If you need to change your address, you can contact your courier directly to update

We want you to be in love with you Venem pieces. This is why we are happy to offer returns on all full priced items for store credit.
To return you items, please contact hello@venem1-0.com with your order number and request a returns form.
Returned postage costs are not covered by Venem 1.0. We recommend using a tracked method of postage to ensure we receive your item. We are not liable for returns lost in transit.
All returns are processed within 3-5 business days. Once your return has been processed and approved, we will email you a store credit gift card. This can be used within a 12 month period store wide.
We are unable to accept returns on the below:* Worn, damaged or used items.* Items returned without its original packaging or tags.* Items purchased on sale.* Items returned without a returns form.

Please contact hello@venem1-0.com immediately with an image of your order so we can resolve this for you as soon as possible!

All of our screen printing is hand printed in Melbourne to help us support Australian businesses. As the prints are printed by hand, there will be variations from print to print. If you have any concerns please contact hello@venem1-0.com. Make sure you follow the care instructions on your piece, this will also help with the longevity.

We are happy to offer Afterpay to all our Australian Angels. Please refer to our Afterpay page for more information or visit https://www.afterpay.com.