RETURN

We want you to be in love with you Venem pieces. This is why we are happy to offer returns on all full priced items for store credit within 7 days of receiving your item.

To return you items, please contact hello@venem1-0.com with your order number and request a returns form.

Returned postage costs are not covered by Venem 1.0. We recommend using a tracked method of postage to ensure we receive your item. We are not liable for returns lost in transit.

All returns are processed within 3-5 business days. Once your return has been processed and approved, we will email you a store credit gift card. This can be used within a 12 month period store wide.

We are unable to accept returns on the below:

  • Worn, damaged or used items.
  • Items returned without its original packaging or tags.
  • Items purchased on sale.
  • Items returned without a returns form.

FAULTY ITEMS

In the event that you receive a faulty item please contact hello@venem1-0.com with your order number and an image of the fault within 7 days so that we can replace your item.